TSS-Radio Awarded Shopzilla's Platinum Circle of Excellence for Customer Satisfaction: Financial News

TSS-Radio Awarded Shopzilla's Platinum Circle of Excellence for Customer Satisfaction
Thursday September 25, 2008 11:16 am ET

CHICAGO, IL--(MARKET WIRE)--Sep 25, 2008 -- TSS-Radio, a leading seller of SIRIUS satellite radio products, was recently named to 2008 Platinum Circle of Excellence by Shopzilla. It was the first time TSS-Radio, last year awarded Gold Status, had achieved Platinum status.

Shopzilla's BizRate ratings are based on customer surveys that BizRate serves customers immediately after each purchase and after fulfillment of the goods. To qualify for Circle of Excellence, a retailer must achieve above average satisfaction scores from customers and accumulate enough customer survey responses to know that the ratings are reliable.

"Our survey results have always shown high customer satisfaction, because we care deeply about our customers and our product. However, until now we never had enough customer surveys to be named Platinum. Now, with over 10,000 customer surveys completed, potential customers can be assured that TSS-Radio will provide them a great experience, just as we have to our current customers," said Taylor Mitchell, co-founder of TSS-Radio.

TSS-Radio's customer satisfaction metrics were well above those required for inclusion in the Circle of Excellence.

 
                                                    Average Score Required
Satisfaction Metrics           TSS-Radio Average    to Qualify for Platinum

(on a 10-point scale)
1. Overall Satisfaction                    9.3                       8.8
2. Product Selection                       8.9                       8.7
3. Ease of Finding Products                8.8                       8.7
4. Repurchase Intent                       9.3                       8.7
5. Product Met Expectations                9.3                       8.8
6. On-time Delivery                        9.4                       8.9
7. Customer Support                        9.1                       8.6

"That we actually scored a lot higher than actually necessary to be included is a testament to the great relationships that we have built with our customers and the hard work contributed by our employees," said Sean Harper, co-founder of TSS-Radio.

About TSS-Radio

TSS-Radio is an online retailer of SIRIUS Satellite Radio products. As the only independent retailer solely focused on SIRIUS products, TSS-Radio has the widest selection of accessories, the deepest online knowledgebase and the most experienced technical support consultants. Based in Chicago, IL, TSS-Radio can be found at http://www.tss-radio.com or at 773-772-4340.

About BizRate Research's Circle of Excellence Methodology:

To qualify for the award, retailers must participate in the BizRate Research Customer Certified Merchant Program. This program allows online buyers to complete surveys at the Point-of-Sale, and after the delivery of goods in order to accurately measure the online shopping experience and to monitor the store's post-transaction fulfillment performance. To win, the merchant's survey volume must be in the top five percent of survey volume from September 1, 2007 to August 15, 2008, and the merchant must achieve a performance rating above the industry average on all seven aforementioned service metrics. BizRate Research's Point-of-Sale and fulfillment monitoring system is free of charge to merchants.

About Shopzilla, Inc:

Shopzilla.com is the largest, easiest-to-use and most comprehensive shopping search site on the Web. With an index of millions of products from thousands of stores, Shopzilla empowers shoppers to instantly find virtually anything on sale from anyone, anywhere on the Web -- at the best price for their lifestyle. Shopzilla also operates the BizRate research division and consumer feedback network that collects more than one million consumer reviews of stores and products each month. Based in Los Angeles, Shopzilla has sites in the United Kingdom, France and Germany and the company is owned by Scripps Networks Interactive Inc., which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more. For more information, please visit www.shopzilla.com.