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TEAM > SEC Filings for TEAM > Form 10-Q on 10-Nov-2008All Recent SEC Filings

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Form 10-Q for TECHTEAM GLOBAL INC


10-Nov-2008

Quarterly Report


ITEM 2 - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS ("MD&A")
We are a global provider of information technology ("IT"), enterprise support and business process outsourcing services to Fortune 1000 corporations, government entities, multinational companies, product and service providers and small and medium-sized companies. Our business consists of two main components - our Commercial business and our Government business. Together, our IT Outsourcing Services segment, IT Consulting and Systems Integration segment and Other Services segment comprise our Commercial business. Our Government Technology Services segment comprises our Government business. In addition to managing our business by service line, we also manage our business by geographic markets - the Americas (defined as North America excluding our government-based subsidiaries), Europe and Government Solutions (defined as our government-based subsidiaries). Together, the Americas and Europe comprise our Commercial business.
Over the past nine months, we have been engaged in a thorough evaluation of all aspects of our business to bring about a transformation in the Company's focus and performance. The transformation began by enhancing our leadership team. With the addition of our new chief financial officer, Margaret M. Loebl, and our new president of TechTeam Government Solutions, Inc., David A. Kriegman, we now have a full leadership team that supplements pre-existing leaders with new executive-level talent that has deep experience, functional expertise and strong leadership qualities.
In the second quarter, we finished the optimization phase of our transformation, which resulted in a company-wide organizational change and restructuring plan. In the third quarter, we began to realize the benefits of these changes when the Company earned a record level operating income of $3.8 million. The Company reported earnings for the third quarter of 2008 of $1.9 million, or $0.18 per diluted share, as compared to net income of $.20 per diluted share for the same period in 2007.
In the third quarter, we launched a new strategic business plan that was conceived through a comprehensive analysis of our operations, the information technology outsourcing marketplace and the industry verticals in which we do business. We now have created a clear direction for our business, enabling us to achieve greater focus and global alignment to more effectively manage the growth and profitability of the business. We are focused on operationalizing the strategic plan and are taking decisive action to implement it.
In the fourth quarter, we have begun to announce these actions. Specifically, we have adopted a more focused approach to service offerings and targeted customers. In line with this effort, we have chosen to divest certain IT consulting and systems integration capabilities focused on small business customers in Belgium. This divestiture


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also de-emphasizes low margin product sales, which were approximately 70% of TechTeam A.N.E.'s business.
Revenue increased 8.5% on a year-over-year basis for the third quarter of 2008 over 2007 to $64.2 million. We continue to see strong demand for our services in the Americas, and we are especially pleased with our new brand name customers and two new contracts under our USA Contact contract in our U.S. Government business with the Office of Personnel Management and the Public Building Service. However, in light of difficult global economic and financial market conditions, the Company anticipates that there may be a decline in revenue due to decreased volume from customers affected by the downturn, uncertain times in our key industry verticals such as the automotive industry, the strengthening of the U.S. dollar against the other currencies in which the Company conducts business, and transitions in customer contracts, including our contract with Canon Europa Nv, which they have chosen not to renew. Results of Operations
Quarter Ended September 30, 2008 Compared to September 30, 2007

Revenue

                                                   Quarter Ended September 30,              Increase             %
                                                   2008                   2007             (Decrease)         Change
                                                                (In thousands, except percentages)
Revenue
Commercial -
IT Outsourcing Services                       $       30,452         $       25,918        $     4,534           17.5 %
IT Consulting and Systems Integration                  6,338                  6,746               (408 )         (6.0 )%
Other Services                                         5,406                  5,369                 37            0.7 %

Total Commercial                                      42,196                 38,033              4,163           10.9 %
Government Technology Services                        21,988                 21,118                870            4.1 %

Total revenue                                 $       64,184         $       59,151        $     5,033            8.5 %

Total Company revenue increased 8.5% to $64.2 million for the third quarter of 2008 through a combination of acquisitions completed in 2008 and 2007 and strong organic growth (growth without acquisitions) from IT Outsourcing Services. Excluding revenue from acquisitions that affect year-over-year comparability, revenue increased 6.8% to $63.1 million for the third quarter of 2008. If revenue generated in Europe was translated into U.S. dollars at the comparable average exchange rates for the third quarter of 2007, reported revenue would have decreased by approximately $1.4 million for the third quarter of 2008. We are unable to predict the effect fluctuations in international currencies will have on our revenue in 2008, but given the currently volatile market condition and the effect on the U.S. dollar, there could be significant revenue volatility.
IT Outsourcing Services
Revenue from IT Outsourcing Services increased 17.5% to $30.5 million for the third quarter of 2008, from $25.9 million for the same period in 2007, primarily as a result of over 31.7% revenue growth in Europe. Our solid revenue growth reflects our success at being able to grow existing accounts in our Commercial business by expanding the scope of our services and the geographies in which we deliver services. The majority of revenue growth in the third quarter occurred in existing accounts, including existing clients of the Americas to whom we have expanded our service delivery to include parts of Europe. This growth occurred despite a reduction in revenue from two projects comprising about 4% of IT Outsourcing Services revenue in the third quarter of 2007 that concluded and the related contracts were not renewed at the end of March 2008.
The Company has several IT Outsourcing contracts that expire in 2008 - most notably the Ford Global SPOC Contract and several accounts in the Americas and Europe that together comprised 32% of the Company's total revenue in fiscal 2007. While we feel that we are well positioned to renew many of these contracts in 2008, it is not possible to predict the outcome of these renewals or the terms under which the renewals will occur.


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Ford is the Company's largest Commercial customer. IT Outsourcing Services revenue generated from Ford globally decreased to $8.5 million for the third quarter of 2008 from $8.6 million for the same quarter in 2007. Revenue from Ford declined 18.1% in the Americas as a result of a decline in seats supported from a reduction in Ford's workforce and the conclusion of a project that did not renew at the end of March 2008. Revenue in Europe increased from expansion of the SPOC Program resulting in aggregate growth in Europe of over 26.0%. Please refer to our discussion of Ford in the "Significant Customers" section of MD&A.
If IT Outsourcing revenue in Europe was translated into U.S. dollars at the comparable average exchange rates for the third quarter of 2007, reported revenue would have decreased by approximately $1.1 million for the third quarter of 2008. Since most of our international operating expenses are also incurred in the same foreign currencies in which the associated revenue is denominated, the net impact of exchange rate fluctuations on gross profit is considerably less than the estimated impact on revenue.
IT Consulting and Systems Integration
Revenue from IT Consulting and Systems Integration decreased 6.0% to $6.3 million for the third quarter of 2008, from $6.7 million for the same period in 2007 driven mainly by a decline in revenue in Europe due to a decrease in project-based IT Consulting work and the Company's decision to exit certain application development projects for small, non-strategic customers in Europe as we continue to refine and focus our business. Government Technology Services
Revenue from Government Technology Services increased 4.1% to $22.0 million for the third quarter of 2008, from $21.1 million for the same period in 2007, primarily due to the acquisition of RL Phillips in 2007. Excluding revenue from this acquisition, revenue increased 1.2% to $21.4 million for the third quarter of 2008 due to growth in existing customer programs and, to a lesser extent, new customer contracts. Please refer to our discussion of the U.S. Federal Government in the "Significant Customers" section of MD&A.


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Gross Profit and Gross Margin

                                           Quarter Ended September 30,
                                      2008                              2007
                                             Gross                             Gross            Increase             %
                            Amount          Margin %          Amount          Margin %         (Decrease)         Change
                                                         (In thousands, except percentages)
Gross Profit
Commercial -
IT Outsourcing
Services                   $  7,618              25.0 %      $  6,807              26.3 %      $       811           11.9 %
IT Consulting and
Systems
Integration                   1,350              21.3 %         1,535              22.8 %             (185 )        (12.1 )%
Other Services                1,217              22.5 %         1,371              25.5 %             (154 )        (11.2 )%

Total Commercial             10,185              24.1 %         9,713              25.5 %              472            4.9 %
Government Technology
Services                      5,974              27.2 %         5,929              28.1 %               45            0.8 %

Total gross profit         $ 16,159              25.2 %      $ 15,642              26.4 %      $       517            3.3 %

Consistent with revenue, the increase in gross profit is attributable to a combination of acquisitions completed in 2008 and 2007 and organic growth from IT Outsourcing Services. Excluding gross profit contributed by acquisitions that affect year-over-year comparability, total gross profit increased less than 1% to $15.8 million for the third quarter of 2008, but gross margin (defined as gross profit as a percentage of revenue) decreased to 25.0% from 26.4%. IT Outsourcing Services
Gross profit from IT Outsourcing Services increased 11.9% to $7.6 million for the third quarter of 2008, from $6.8 million for the same period in 2007, and gross margin decreased to 25.0% from 26.3%. In the Americas, gross margin declined primarily from a decrease in Ford due to a decline in seats supported from a reduction in Ford's workforce and the conclusion of the project noted earlier that did not renew at the end of March 2008. Please refer to our discussion of Ford in the "Significant Customers" section of MD&A. In Europe, gross margin decreased as a result of several factors, including expanding our service delivery capabilities in Europe and increased labor and benefit-related costs. During the last four quarters, the Company has expanded its service delivery capabilities with the establishment of new locations in Dresden, Germany; Sibiu, Romania; and Stockholm, Sweden. Currently, these facilities have excess capacity, are underutilized and negatively impacted gross margin in 2008. Moreover, the competitive environment in Romania is making it more difficult to recruit and retain employees. IT Consulting and Systems Integration
Gross profit from IT Consulting and Systems Integration decreased 12.1% to $1.4 million for the third quarter of 2008, from $1.5 million for the same period in 2007, and gross margin decreased to 21.3% from 22.8%. Gross margin increased in the Americas from new project-based work in the Company's hospitality business. Gross margin declined in Europe primarily due to challenges from the competitive environment in our application development business in Romania and a decision to exit certain application development projects for small, non-strategic customers in Europe as the Company continues to refine and focus our business.
Government Technology Services
Gross profit from our Government Technology Services segment increased 0.8% to $6.0 million for the third quarter of 2008, from $5.9 million for the same period in 2007, while gross margin decreased to 27.2% from 28.1%. The decrease in gross margin was due to various factors, most notably the increased requirement for subcontracted resources on several programs. Excluding gross profit contributed by acquisitions that affect year-over-year comparability, gross profit was $5.9 million and gross margin was 27.4% for the third quarter of 2008.


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Please refer to our discussion of the U.S. Federal Government in the "Significant Customers" section of MD&A. Geographic Market Discussion

                              Quarter Ended September 30,          Increase          %
                               2008                 2007          (Decrease)      Change
                                                  (In thousands)
     Revenue
     Commercial -
     Americas             $       17,266       $       17,195     $        71         0.4 %
     Europe                       24,930               20,838           4,092        19.6 %

     Total Commercial             42,196               38,033           4,163        10.9 %
     Government                   21,988               21,118             870         4.1 %

     Total revenue        $       64,184       $       59,151     $     5,033         8.5 %


     Gross Margin
     Commercial -
     Americas                       26.2 %               26.0 %
     Europe                         22.7 %               25.1 %

     Total Commercial               24.1 %               25.5 %
     Government                     27.2 %               28.1 %

     Total Gross Margin             25.2 %               26.4 %

Americas
Revenue and gross margin generated in the Americas was flat compared to the same period in 2007. The combination of expanded business with existing customers and new business wins offset revenue declines from Ford, as noted previously, and from the exit of a non-strategic, low margin contract during the second quarter. Europe
Revenue generated in Europe increased 19.6% to $24.9 million for the third quarter of 2008, from $20.8 million for the same period in 2007, due mainly to solid revenue growth in IT Outsourcing Services and the weakening of the U.S. dollar against the currencies in which the Company does business. If revenue in Europe was translated into U.S. dollars at the comparable average exchange rates for the third quarter of 2007, reported revenue would have decreased by approximately $1.4 million for the third quarter of 2008. Gross margin from Europe decreased to 22.7% for the third quarter of 2008, from 25.1% for the same period in 2007. The decrease was primarily due to expanding IT Outsourcing Services delivery capabilities with the establishment of new locations in Dresden, Germany; Sibiu, Romania; and Stockholm, Sweden. Currently, these facilities have excess capacity and are underutilized. Gross margin in the IT Consulting and Systems Integration Services also declined due to a decision to exit certain application development projects for small, non-strategic customers in Europe and challenges from the competitive environment in our application development business in Romania, which is making it more difficult to recruit and retain employees.


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Operating Expenses and Other

                                                      Quarter Ended September 30,              Increase             %
                                                       2008                  2007             (Decrease)          Change
                                                                    (In thousands, except percentages)
Operating Expenses and Other
Selling, general and administrative expense       $     12,373          $     11,916           $    457             3.8 %
Net interest expense                              $       (425 )        $       (413 )         $    (12 )           2.9 %
Foreign currency transaction loss                 $       (277 )        $        (20 )         $   (257 )            NM %
Income tax provision                              $      1,175          $      1,218           $    (43 )          (3.5 )%

Selling, general, and administrative ("SG&A") expense decreased to 19.3% of total revenue for the third quarter of 2008, from 20.1% of total revenue for the same period in 2007. As the Company's revenue has grown, we have achieved greater leverage in our SG&A spending. On a dollar basis, SG&A increased as a result of expansion of service delivery locations in Europe and investment in leadership talent. SG&A expense also increased due to the weakening of the U.S. dollar from the third quarter of 2007.
Net interest expense of $425,000 for the third quarter of 2008 was flat with interest expense of $413,000 for the same period in 2007. The net interest expense in both periods was primarily due to interest expense on long-term debt issued in connection with acquisitions.
For the three months ended September 30, 2008, the consolidated effective tax rate of 38.1% differs from the statutory tax rate of 34.0% primarily due to state income taxes, foreign operating losses for which a tax benefit is not recorded and nondeductible expenses. The Company recorded State of Michigan income tax expense of $128,000 for the third quarter of 2008. Prior to 2008, the State of Michigan had a value-added tax called the Single Business Tax that was not considered an income tax and was, therefore, included in SG&A expense. Single Business Tax included in SG&A expense totaled $162,000 in the third quarter of 2007. For the three months ended September 30, 2007, the consolidated effective tax rate of 37.0% differs from the statutory tax rate of 34.0% primarily due to state income taxes, foreign operating losses for which a tax benefit is not recorded and non deductible expenses.


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Results of Operations
Nine Months Ended September 30, 2008 Compared to September 30, 2007
Revenue

                                            Nine Months Ended
                                              September 30,            Increase          %
                                           2008          2007         (Decrease)      Change
                                                  (In thousands, except percentages)
 Revenue
 Commercial -
 IT Outsourcing Services                 $  91,154     $  75,271     $     15,883        21.1 %
 IT Consulting and Systems Integration      21,283        20,580              703         3.4 %
 Other Services                             19,358        14,239            5,119        36.0 %

 Total Commercial                          131,795       110,090           21,705        19.7 %
 Government Technology Services             66,230        47,798           18,432        38.6 %

 Total revenue                           $ 198,025     $ 157,888     $     40,137        25.4 %

Total Company revenue increased 25.4% to $198.0 million for the nine months ended September 30, 2008, through a combination of acquisitions completed in 2008 and 2007 and strong organic growth in all product lines. Excluding revenue from acquisitions that affect year-over-year comparability, revenue increased 14.6% to $181.0 million for the nine months ended September 30, 2008. If revenue generated in Europe was translated into U.S. dollars at the average exchange rates in effect for the nine months ended September 30, 2007, reported revenue would have decreased by approximately $6.6 million for the nine months ended September 30, 2008. We are unable to predict the effect fluctuations in international currencies will have on revenue in 2008, but given the uncertain economic times and the effect on the U.S. dollar, there could be significant revenue volatility.
IT Outsourcing Services
Revenue from IT Outsourcing Services increased 21.1% to $91.2 million for the nine months ended September 30, 2008, from $75.3 million for the same period in 2007, primarily as a result of over 35.9% revenue growth in Europe. Our solid revenue growth reflects our success at being able to grow existing accounts in our Commercial business by expanding the scope of our services and the geographies in which we deliver services. The majority of revenue growth occurred in existing accounts, including existing clients of the Americas to whom we have expanded our service delivery to include parts of Europe. This growth occurred despite a reduction in revenue from two projects, comprising about 4% of IT Outsourcing Services revenue for the nine months ended September 30, 2007, that concluded and the related contracts were not renewed at the end of March 2008.
IT Outsourcing Services revenue generated from Ford globally increased to $27.0 million for the nine months ended September 30, 2008 compared to $26.7 million from the same period in 2007. Revenue from Ford declined 17.4% in the Americas as a result of a decline in seats supported from a reduction in Ford's workforce, while revenue in Europe increased from expansion of the SPOC Program resulting in aggregate growth in Europe of 29.2%. Please refer to our discussion of Ford in the "Significant Customers" section of MD&A.
If IT Outsourcing revenue in Europe was translated into U.S. dollars at the average exchange rates in effect for the nine months ended September 30, 2007, reported revenue would have decreased by approximately $4.7 million for the nine months ended September 30, 2008. Since most of our international operating expenses are also incurred in the same foreign currencies in which the associated revenue is denominated, the net impact of exchange rate fluctuations on gross profit is considerably less than the estimated impact on revenue.


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IT Consulting and Systems Integration
Revenue from IT Consulting and Systems Integration increased 3.4% to $21.3 million for the nine months ended September 30, 2008, from $20.6 million for the same period in 2007, due primarily to revenue growth in the Americas. Revenue in the Americas increased from growth in the Company's hospitality business and a new project with an existing customer. This increase was partially offset by a decrease in business with Ford, which resulted from a reduction in Ford's workforce and also from the tendency of this business to fluctuate from period to period.
Government Technology Services
Revenue from Government Technology Services increased 38.6% to $66.2 million for the nine months ended September 30, 2008, from $47.8 million for the same period in 2007, primarily due to our acquisitions of NewVectors and RL Phillips in 2007. Excluding revenue from these acquisitions, revenue increased 6.6% to $51.0 million for the nine months ended September 30, 2008 due to growth in existing customer programs and, to a lesser extent, new customer contracts. Please refer to our discussion of the U.S. Federal Government in the "Significant Customers" section of MD&A. Gross Profit and Gross Margin

                                          Nine Months Ended September 30,
                                      2008                               2007
                                              Gross                             Gross            Increase             %
                            Amount           Margin %          Amount          Margin %         (Decrease)         Change
                                        (In thousands, except percentages)
Gross Profit
Commercial -
IT Outsourcing
Services                   $  22,677              24.9 %      $ 19,264              25.6 %      $     3,413           17.7 %
IT Consulting and
Systems
Integration                    4,581              21.5 %         4,711              22.9 %             (130 )         (2.8 )%
Other Services                 4,447              23.0 %         3,658              25.7 %              789           21.6 %

Total Commercial              31,705              24.1 %        27,633              25.1 %            4,072           14.7 %
Government Technology
Services                      17,983              27.2 %        13,194              27.6 %            4,789           36.3 %

Total gross profit         $  49,688              25.1 %      $ 40,827              25.9 %      $     8,861           21.7 %

Consistent with revenue, the increase in gross profit is attributable to a combination of acquisitions completed in 2008 and 2007 and organic growth from IT Outsourcing Services, Government Technology Services and Other Services. Excluding gross profit contributed by acquisitions that affect year-over-year comparability, total gross profit increased 9.8% to $44.8 million and gross margin decreased to 24.8% for the nine months ended September 30, 2008 from 25.9% for the same period in 2007.
IT Outsourcing Services
Gross profit from IT Outsourcing Services increased 17.7% to $22.7 million for the nine months ended September 30, 2008, from $19.3 million for the same period in 2007, and gross margin decreased to 24.9% from 25.6%. In the Americas, gross margin improved primarily due to margin improvements on certain existing accounts. In Europe, gross margin decreased as a result of several factors, including expanding our service delivery capabilities in Europe and increased labor and benefit-related costs. During the last four quarters, the Company has expanded its service delivery capability in Europe with the establishment of new locations in Dresden, Germany; Sibiu, Romania; and Stockholm, Sweden. Currently, these facilities have excess capacity, are underutilized and negatively impacted gross margin in 2008. Moreover, the competitive environment in Romania is making it more difficult to recruit and retain employees.


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IT Consulting and Systems Integration . . .

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